Product Experience
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Create products that customers love. Understand usage, collect in-product feedback, and test concepts to build products that meet—and exceed—customer needs.
Product Feedback Management
Product Feedback Management
- Capture user feedback related to features, services, installation, pricing and more for both digital and physical products
- Combine feedback with deep product analytics to understand which features drive the most value, need improvement or do not meet requirements—all without writing any code
Innovation and Concept Testing
Innovation and Concept Testing
- Run fast, highly effective A/B tests on targeted customer segments to collect real-time feedback on concepts, designs, and prototypes
- Leverage multi-channel techniques and rich media, including conversational messaging, dynamic email surveys and in-app engagement
Product Journey Analytics
Product Journey Analytics
- Visualize and analyze different user journeys
- Analyze feedback at key moments to identify topics and sentiments at key touchpoints to optimize user engagement and satisfaction
Product Feedback Analytics
Product Feedback Analytics
- Bring together scores and comment-based feedback analysis to identify issues affecting product satisfaction and quality
- Apply natural language processing, or NLP, along with deep learning-based text analytics to analyze product feedback and reviews to identify topics, sentiment and alerts related to product satisfaction and quality
Supercharge your customer experience program
B2C CUSTOMER EXPERIENCE
Drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior, and create experiences that keep customers wanting more.
B2B CUSTOMER EXPERIENCE
Build trust with every account stakeholder, create life-long relationships, and understand account health at all stages.
EMPLOYEE EXPERIENCE
Create a culture of empowerment, innovation and creativity. Listen, act, and transform employee productivity and satisfaction.
PRODUCT EXPERIENCE
Develop products customers love. Understand usage, collect in-product feedback, and test concepts to build products that meet and exceed customer needs.
Feedback Management
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