CX Management - #Decide
Drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior and create experiences that keep customers wanting more.
Customer Voice
Customer Voice
Deliver more personalized experiences by understanding each customer relationship.
Make it actionable and relevant for everyone inside your organization. It’s tailored — so, for example, frontline staff can log in and see feedback from customers they helped, and understand what they need to do to improve. This happens all the way through to the c-suite, giving executives a high level overview of how the organization is performing in the eyes of all your customers.
Customer Lifecycle Insights
Customer Lifecycle Insights
- Create a rich experience profile for every customer to gain a 360° view of their experiences across touchpoints, channels and journeys over time
- Gain deeper insights into each customer engagement, model attrition risk, predict behavior and identify opportunities for improvement
- Flexibly group similar customers into segments to answer questions about behavior
Action and Case Management
Action and Case Management
- Turn detractors into promoters by immediately alerting the right person or team to respond to customer feedback
- Ensure that customer issues are being efficiently handled and resolved through role-specific workflows, push notifications and automated escalations
- Enable employees to easily respond with pre-built templates they can personalize with the customer comments and case data provided
- Capture systemic root cause issues across different channels, so you can identify and prioritize where to focus customer experience improvements
- Bring alerts and workflows into the systems that employees use for customer issue resolution via 2-way integrations with sales, service and collaboration apps
Success Stories
See how customers improve & drive impact
.jpg)
Supercharge your customer experience program
B2C CUSTOMER EXPERIENCE
Drive loyalty at every point along the customer journey. Capture and analyze signals, predict behavior, and create experiences that keep customers wanting more.
B2B CUSTOMER EXPERIENCE
Build trust with every account stakeholder, create life-long relationships, and understand account health at all stages.
.png)
EMPLOYEE EXPERIENCE
Create a culture of empowerment, innovation and creativity. Listen, act, and transform employee productivity and satisfaction.
.png)
PRODUCT EXPERIENCE
Develop products customers love. Understand usage, collect in-product feedback, and test concepts to build products that meet and exceed customer needs.
