MEET VISIBLE STARS EXPERIENCE CLOUD

#1 in Experience Management

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850K

SURVEYS PROCESSED PER MONTH

184.5K

RESPONSES RECEIVED PER MONTH

160K

ACTIVE USERS

Visible Stars Smart BI

AI powered Experience Management

Visible Stars Smart BI brings powerful artificial intelligence to the Visible Stars Experience Cloud—detecting patterns, anticipating needs, predicting behavior, and focusing attention for smarter experience decisions.

Text Analytics

Understand the why behind the scores: uncover themes, sentiment and underlying satisfaction drivers across all your unstructured data—from survey comments to chat logs and emails—and turn every word into actionable insights.

Suggested Actions

Get action recommendations based on deep learning and automatic discovery of actionable suggestions that drive the most impact.

Risk Scoring

Identify at-risk customers and understand the drivers behind their behavior with neural network-based predictive models.

ORG HIERARCHY MANAGEMENT

When your org changes, we change with it.
Simple as that.

ORG HIERARCHY MANAGEMENT

Visible Stars seamlessly adapts your experience program to match your organizational structure continuously and automatically. What does this mean? Right data. Right person. Right away

Complex hierarchy modeling

Model any complex organizational hierarchy and route the right insight to the right employee at the right time so they can take the right action.

Flexible data permissions

Respect fine grain data permissions and access controls at any level in the hierarchy to ensure only appropriate and permissible information is shared with every user based on roles and responsibilities.

Real-time synchronization

Integrate with multiple systems of record (CRM, ERP, HCM) to dynamically synchronize any changes in organizational hierarchies and relationships in real-time.

ORG HIERARCHY MANAGEMENT

VISIBLE STARS ALCHEMY DESIGN SYSTEM

Interactive, responsive, accessible: meet the new standard in experience management applications

VISIBLE STARS ALCHEMY DESIGN SYSTEM

Visible Stars Alchemy delivers intuitive and addictive experience management applications for discovering insights and taking action

VISIBLE STARS ALCHEMY DESIGN SYSTEM

VISIBLE STARS ALCHEMY DESIGN SYSTEM

Interactive, responsive, accessible: meet the new standard in experience management applications

Visible Stars Alchemy delivers intuitive and addictive experience management applications for discovering insights and taking action

VISIBLE STARS ALCHEMY DESIGN SYSTEM
Built for Experience Management

Visible Stars applications leverage our Visible Stars Alchemy UI components and modules, purpose-built for Experience Management, to provide a consistent and intuitive experience across web and mobile.

Enhanced User Experience

Visible Stars Alchemy drives user engagement through richer experiences that include interactive visualizations, tailored to different roles and user types.

Modular Technology Foundation

Easily and rapidly adopt the latest Visible Stars innovations for your users, made possible through Visible Stars Alchemy's flexible, modular architecture.

ADMINISTRATION

Built for control, designed for agility

ADMINISTRATION

Administer all aspects of your Experience Management (XM) programs at the speed of your business easily, intuitively and safely.

Program configuration

Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution.

Reporting configuration

Build rich, relevant reports and dashboards that drive employee engagement and more informed actions with customers and teammates.

Data Access and Permissions

Control data access, governance, and administrative rights, including delegated administration, to empower the right management and oversight of your experience programs.

ADMINISTRATION

INTEGRATIONS

Connect any system to Visible Stars and vice versa. Get a real-time, total view of the experience.

Securely bring data into and out of Visible Stars to get a complete picture of the customer and employee journey and integrate workflow to spur action in Visible Stars or external systems based on triggers from either system.

Pre-Built Integrations

Rapidly implement integrations with your sales, service, and other applications to automate key processes and get experience information into the hands of every employee.

Data Management

Automatically validate and cleanse data sent to Visible Stars Experience Cloud, eliminating unnecessary strain and complexity for your IT team.

APIs

Enable real-time data sharing across the enterprise so your organization can create innovative new ways to leverage experience data.

SECURITY

The gold standard in data protection

SECURITY

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and the security of data across the Visible Stars platform.

Data access controls

Authenticate and control what information each employee or business partner is authorized to access and administer using fine-grained authorization models at the program level.

Data security controls

Leverage best in breed security measures including field-level data masking, data encryption at rest, SSL data transfer and more.

Regulatory compliance

Visible Stars supports a broad range of industry-based and regional data protection regulations.

SECURITY