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Visible Stars
Products

Platform

Overview

Integrations

Administration

Security

Outsourcing

Software

Feedback Management System

Voice of Customer

Chatbot

Payment Gateways

Digital Banking Channels

Experiences

Marketing & Research

Customer Experience

Employee Experience

B2B Customer Experience

Product Experience

Data Management

Enterprise Data Warehouse

Big Data Management

Smart BI Tool

Feedback VOC Tool

Capture #1

Notifications

WhatsApp, Social Media, SMS, Popup notification

Speech Feedback

Phone Calls, Interviews, IVR Calls

Digital Surveys

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E-Care Surveys

Facebook, Twitter, LinkedIn

Research #2

Analytics

Words to insights

Reportings

Complete experience views

User Journeys

Cross-channel journey analytics

Action Intelligence

Predicting user events

Decide #3

Customer voice at glance

Right insights, right person

Formulate insights

Insights in your hand

Quality Metrics

Idea crowdsourcing

Ideas and Innovation

Real-time engagement

Business Enhancement

Customer success management

Services

Business App Management

Business & Technology Advisory

Application & Project Management

Enterprise Computing

Business Intelligence

Microsoft Dynamics

Enterprise Resource Planning

Banking & Finance

Customer Survey Application

Contracting & OutSourcing

Internet Banking

Payment Gateways & APIs

Mobile Value Added Service

Social CRM & Turnkey Solutions

Infrastructure Management

Cloud Services

Onpremises Data Center

Managed IT Virtualization

Mobile Computing & Softwares

SAAS Support

Telecommunication Services

Compatibility with Microsoft Tools

Security Services

Application & Information Security

Risk Management

System & Network Security

Surveillance Security System

Market Research
Visible Stars

Visible Stars Market Reseacrh

Visible Stars uses a combination of human intelligence & artificial intelligence to generate insights that help our clients in enhancing their market presence, product development, branding, communication and customer experience.

Market & Consumer

Innovation & Development

Brand & Communication

Digital Customer Community

Online survey market research

Qualitative Market Research

Solutions

Visible Stars Solutions

Jumpstart and supercharge your experience programs
with apps, components, and integrations.

Roles

Research & Insights

CX Professionals

EX Professionals

Account Management

Contact Centers

Location-Based Operations

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Banking & Finance

Government

Healthcare & Insurance

Manufacturing

Technology & Services

Telecommunications & Media

SMS Connect

Sharepoint & RFID

Others

Company
Visible Stars

Visible Stars

Creating a culture that values every person and every experience.

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Contact Us

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Global Impact

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Leadership

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Enterprises work with us

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Visible Stars For

Account Management

Cultivate relationships and opportunities

Talk to an expert

Get a 360° view across all interactions

Enable your account managers and executives to walk in your customers’ shoes. Keep track of complex account relationships across all key contacts, touchpoints, products & services, and geographies. Visible Stars provides the most comprehensive view across every point of interaction for every account.

Cultivate deeper client relationships, grow your business

Don’t just call when you have something to sell. Start conversations with more stakeholders across the business in every account by using client feedback strategically. Leverage feedback through tools like alert management, notifications and root cause capture to cultivate relationships and find new opportunities.

Prioritize the Most Critical Opportunities

B2B accounts are complex relationships with numerous stakeholders, contracts, and interactions. Visible Stars helps you make sense of this, so you can effectively manage your time and resources. With Visible Stars Experience Cloud™ you can analyze your client experience to prioritize accounts based on churn risk, buyer segmentation, financial impact, renewal dates and more.

Stay ahead of issues, keep everyone happy

Receive alerts in real-time so you can respond quickly and stay ahead of potential issues. Overdue cases escalate automatically, and you can tag root causes to identify common problems. On the go? No problem. Access all of these functions from our mobile app.

Empower everyone to contribute to account health

Share client feedback about each experience directly with all levels of the teams involved. This keeps teams aligned and accountable for delivering what was promised. Visible Stars Experience Cloud sync with your organizational hierarchy so feedback history is automatically available when assignments change.

Shine a light on client success

Find advocates to sing your praises to potential clients. Ensure that key client-side decision-makers have the full picture about your capabilities when it comes to product and service delivery, including positive feedback from within their own organization.

Turbocharge your CRM with the Voice of the Customer

By integrating your CRM with our CX management platform, you’ll give your sales teams access to customer feedback and enable them to act on it. Our Accenture Customer Experience Solution for Salesforce powered by Visible Stars integrates Salesforce with Visible Stars, creating unparalleled insight to personalize and optimize the sales activities for any opportunity.

Visible Stars on the Salesforce AppExchange

Give account managers a complete view of customer feedback so they can identify at-risk accounts or expansion opportunities and take action in real-time

Brochure

Visible Stars Sales & Service Experience for Salesforce

Embed the voice of the customer in your CRM

Download

“Having all the data in one place really enables us to understand key customer experience drivers and take action.”

Kamarudeen
CX Program Manager

Leading brands that use Visible Stars for Account Management

Key Features

Best Practice Package

Jumpstart your CX program with our Best Practice Package for B2B. This package brings together pre-configured software, best practices, and services that meet your B2B needs.

Mobile

Put feedback in everyone’s hands so your account teams can stay connected and respond to customer feedback anytime, anywhere.

CRM Integration

Sync feedback, cases, and other information in real time with other enterprise applications like Salesforce.com.

360-Degree Views

See the full picture across people and interactions within each account for a deeper understanding of account health.

SmartSample

Target client feedback requests strategically across the customer journey and set quarantine rules so you won’t over-sample key customers.

Closed-Loop Action

Reinforce client relationships with real-time alerts and case management workflows that help put out fires quickly and prevent future issues.

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Visible Stars
Feedback Management
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Contact Us
  • شركة النجوم المرئيه للاتصالات و تقنية المعلومات
    ٣٢٦٩، الأمير ممدوح بن عبد العزيز
    السليمانية ٧٢٧٣، الرياض، ١٢٢٤١
  • Visible Stars Communications & Information Technology
    Building No. 3269, Prince Mamdouh Bin Abdulaziz,
    Al Sulaimaniyah Dist. Riyadh 12241 - 7273
  • Landline: +966 11 512 3339
  • Mobile: +966 54 359 1702
  • Email: support@visiblestars.com.sa
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© Visible Stars®, the Visible Stars logo, and the names and marks associated with Visible Stars’s products are trademarks of Visible Stars and/or its affiliates. Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc. All other trademarks are the property of their respective owners.

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