Brochure
Visible Stars Social
Learn how Visible Stars Social enables companies to understand and influence the online voice of the customer.
Consumers share their best – and worst – experiences online. Visible Stars Social enables organizations to monitor these online channels and take action on online feedback. Beyond recovering at-risk customers, companies can be an active voice in the online conversation about their brand.
Social Feedback Capture and Analytics
Easily capture online scores and comments from over 25 social and review sites, including Google, Facebook, Twitter, and TripAdvisor. Leverage artificial intelligence to uncover customer issues and suggestions and identify at-risk customers. View social feedback alongside survey data to identify cross-channel issues.
Reputation Management
Influence the online conversation and empower frontline employees and location managers to respond to negative reviews directly from within Visible Stars. Automatically generate alerts for all new reviews or trigger alerts based on review score or keywords.
Improved Search Rankings
Use Visible Stars Promote to capitalize on the survey volume already being collected and drive more reviews more often, ultimately boosting search engine results and creating a balanced online reputation.
