Action Intelligence
Identify Customers in Need of Attention and Surface the Most Actionable Feedback
Action Intelligence uses the power of Smart BI artificial intelligence to automate high-effort, high-impact tasks such as risk detection and suggestion mining.
Built for CX and operations teams handling large volumes of customer feedback, Action Intelligence removes the manual work of reading through every comment or survey response. It continuously scores incoming feedback, flags customers who are likely to churn or escalate, and mines suggestions so teams can prioritize the actions with the greatest business impact instead of reacting case by case.
Know Where to Focus and Drive Impact
Identify customers at risk of leaving, potential detractors, and others in need of immediate attention with greater accuracy than scores alone. Alert CX teams and frontline employees of customers at risk and prioritize follow-up action.
.png)
.png)
Find the Most Actionable Suggestions for Improvement
Automatically discover suggestions and ideas within individual customer and employee feedback. Focus employee attention on the actions likely to have the greatest impact on customer satisfaction.
Works well alongside Smart BI for deeper business intelligence, and Mobile so frontline teams can act on flagged feedback immediately.
